Shipping Policy
Effective Date: January 2, 2025
At FutureHato, we are committed to ensuring that your shopping experience is as seamless as possible. Our shipping policy outlines the shipping methods, delivery times, and related information to help you understand the process of receiving your order. By making a purchase on FutureHato.com, you agree to the terms outlined in this policy.
1. Shipping Methods
We offer a variety of shipping options to meet your needs, whether you’re ordering domestically within the United States or internationally. The available shipping methods for your order will be displayed during the checkout process.
- Standard Shipping: Estimated delivery time of 5-7 business days within the U.S.
- Expedited Shipping: Estimated delivery time of 2-3 business days within the U.S.
- International Shipping: Delivery times vary based on the destination country (usually 7-14 business days). Shipping rates will be calculated at checkout.
All shipping times are estimates and may vary depending on factors such as carrier delays, holidays, and product availability.
2. Shipping Costs
Domestic Orders (Within the U.S.): Shipping costs for domestic orders are calculated based on the size, weight, and destination of your order. You will be able to review the shipping costs before completing your purchase during checkout.
International Orders: Shipping costs for international orders are calculated based on the destination country and the weight of your order. International shipping rates and delivery times will be provided at checkout.
Free Shipping: We occasionally offer promotions with free shipping for orders over a certain amount within the U.S. Please refer to our promotions page or checkout for current offers.
3. Order Processing Time
Processing Time: Once your order is placed, it will typically be processed and shipped within 1-2 business days (Monday to Friday). Orders placed over the weekend or on holidays will be processed the next business day.
Order Confirmation: After placing an order, you will receive an Order Confirmation email. Once your order is shipped, you will receive a Shipping Confirmation email with tracking information.
4. Delivery Times
- Domestic Orders (U.S.):
- Standard Shipping: Typically arrives within 5-7 business days from the date of shipment.
- Expedited Shipping: Typically arrives within 2-3 business days from the date of shipment.
- International Orders: Delivery times for international orders vary based on the destination country and shipping method selected. Typically, international orders will arrive within 7-14 business days. However, customs processing and other factors may cause delays.
- Domestic Orders (U.S.):
Please note that delivery times are estimates and may vary depending on factors outside our control, such as weather, holidays, and customs processing.
5. Tracking Your Order
After your order is shipped, you will receive a Shipping Confirmation email containing a tracking number. You can use this tracking number to check the status of your shipment on the carrier’s website. Please allow up to 24 hours for tracking information to become available.
If you have any issues with tracking your order, please contact us at info@futurehato.com, and we will assist you in locating your package.
6. Shipping Restrictions
P.O. Boxes: We do not currently ship to P.O. Boxes. Please provide a physical address for shipping.
International Shipping: We offer international shipping to a select number of countries. If your country is not listed at checkout, please contact our customer support team to inquire about potential shipping options.
Customs, Duties, and Taxes: For international orders, please note that customs duties, taxes, and import fees may apply and are the responsibility of the customer. These charges are not included in the total cost of your order and will be collected by the carrier upon delivery.
7. Shipping Delays
While we make every effort to ensure timely delivery, there may be occasional delays due to factors beyond our control, such as:
- Weather-related delays
- Carrier delays
- High-volume shipping periods (e.g., holidays)
- Customs processing for international orders
In the event of any shipping delays, we will notify you as soon as possible and provide updated delivery estimates.
8. Address Errors
Please ensure that your shipping address is correct before completing your order. We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses. If you realize an error in your shipping address after placing the order, please contact us immediately at info@futurehato.com, and we will do our best to assist you in making corrections before the order is shipped.
9. Lost or Damaged Shipments
Lost Shipments: If your order does not arrive within the estimated time frame or appears to be lost in transit, please contact our customer service team at info@futurehato.com. We will work with the carrier to locate your package and resolve the issue.
Damaged Shipments: If your order arrives damaged, please contact us within 48 hours of receiving the package. Please provide photographs of the damaged items and packaging, and we will assist you with a return or replacement.
10. Contact Us
If you have any questions or concerns regarding our shipping policy or need assistance with your order, please don’t hesitate to reach out to our customer service team:
- Email: info@futurehato.com
- Phone: 307-621-0431
- Address:
4599 Thorn Street
Garden Grove, California, United States