Sales Policy

Effective Date: January 2, 2025

At FutureHato, we are committed to providing our customers with high-quality products, seamless shopping experiences, and excellent customer service. This Sales Policy outlines the terms and conditions related to the sale of products on our website, including pricing, payment, and order processing.

By purchasing from FutureHato.com, you agree to the terms outlined in this Sales Policy.

1. Product Availability

  • Product Listing: We strive to ensure that all products listed on our website are available for purchase. However, availability is subject to change without notice due to high demand, stock limitations, or other unforeseen circumstances. If a product you ordered is out of stock, we will notify you promptly and offer you a suitable alternative or a full refund.

  • Product Descriptions: We make every effort to provide accurate product descriptions, images, and pricing. However, there may be slight variations in color, size, and appearance due to lighting, camera settings, or product batch. These differences will not affect the functionality or quality of the product.

2. Pricing

  • Product Pricing: All prices are listed in USD (U.S. Dollars) unless otherwise indicated. Prices are subject to change at any time without prior notice. The price listed on the website at the time of purchase is the price you will pay.

  • Discounts and Promotions: From time to time, we may offer promotions, discounts, or special offers. These offers are valid for a limited time only and cannot be combined with other promotions unless stated otherwise. The terms and conditions for each promotion will be outlined at the time of the offer.

  • Sales Tax: Sales tax is applied to orders in accordance with state and local tax regulations. The applicable sales tax will be calculated during checkout based on your shipping address.

3. Order Processing

  • Order Confirmation: Once you place an order, you will receive an order confirmation email with details of your purchase, including the items ordered, order number, and estimated delivery date. This email serves as an acknowledgment that we have received your order.

  • Order Review: We may review orders for accuracy and security purposes before processing. This may include verifying your billing information or checking for any issues with the order. If there is any issue with your order, we will notify you promptly.

  • Payment Authorization: Payments for orders are processed at the time of purchase. We accept a variety of payment methods, including credit cards, debit cards, and PayPal. Payment authorization is required before your order is confirmed and shipped.

  • Backordered Items: If an item is temporarily out of stock or backordered, we will notify you as soon as possible. You will have the option to either wait for the product to be restocked, cancel your order, or choose an alternative item.

4. Shipping and Delivery

  • Shipping Methods: We offer several shipping options, including standard and expedited shipping, depending on your location. Shipping rates will be calculated at checkout based on the size, weight of your order, and destination.

  • Shipping Time: Shipping times vary depending on your location and the shipping method selected. Orders are typically processed and shipped within 1-2 business days after payment is confirmed. You will receive a tracking number once your order has been shipped.

  • International Shipping: We offer international shipping to select countries. International shipping rates and delivery times vary depending on the destination. Please note that customs duties, taxes, and fees may apply to international orders and are the responsibility of the customer.

  • Shipping Delays: While we make every effort to deliver orders on time, there may be delays due to factors outside our control, such as weather, holidays, or logistical issues. In such cases, we will notify you and do our best to resolve the issue as quickly as possible.

5. Payment Methods

We accept the following payment methods for orders:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover.
  • PayPal: Secure payments through PayPal for your convenience.
  • Gift Cards: We also accept gift cards issued by FutureHato.

All payments are processed through secure payment gateways. We do not store your credit card information on our servers, ensuring your payment data remains safe and private.

6. Order Modifications or Cancellations

  • Order Modifications: We process orders quickly to ensure fast delivery. Once an order is placed, we cannot guarantee that we can modify it (such as changing the shipping address, adding or removing items, or updating payment details). If you need to modify your order, please contact us as soon as possible at info@futurehato.com. If the order has not yet been processed or shipped, we will do our best to accommodate your request.

  • Order Cancellations: If you wish to cancel your order, please contact us within 1 hour of placing the order. Once your order has been processed or shipped, we cannot guarantee cancellation. If the order has already shipped, you will need to follow our Return Policy to return the item.

7. Returns and Refunds

  • Return Policy: If you are not completely satisfied with your purchase, please refer to our Refund and Returns Policy for detailed instructions on how to return products.

  • Refunds: Once your return is processed, we will issue a refund to your original payment method. Refunds are typically processed within 5-7 business days of receiving the returned item. Please note that shipping charges are non-refundable unless the product is defective or damaged.

8. Customer Support

If you have any questions regarding our Sales Policy, or if you need assistance with your order, please contact our customer support team:

  • Email: info@futurehato.com
  • Phone: 307-621-0431
  • Address:
    4599 Thorn Street
    Garden Grove, California, United States