Sales Policy

Effective Date: January 16, 2025

Futurehato is committed to providing a superior purchasing experience for all our valued customers. This Sales Policy outlines the terms and conditions that govern the sale of our products through our website, futurehato.com. By placing an order with us, you are agreeing to abide by this policy. Please read it thoroughly before making a purchase.

Product Information and Representation

At Futurehato, we take great care to accurately represent the plants that we sell. However, please be aware that:

  • Natural Variability: As plants are natural, living items, they will have individual variations in size, shape, color, and leaf pattern. The plant you receive may not be exactly identical to the image on our website.

  • Photography and Display: We make every effort to accurately depict our plants through photography on our website. However, monitor settings, lighting conditions, and other factors may influence how the colors and appearance are displayed on your screen.

  • Availability: All products are subject to availability. In the event that a plant you ordered is out of stock after your purchase, we will notify you and provide options such as a refund, exchange, or a different delivery date if the plant is expected soon.

  • Plant Sizes: Plant sizes are approximate and may vary slightly. We specify size ranges for our plants, and the plant that you receive will be within this stated range.

Ordering and Purchasing Process

When placing an order with Futurehato, please understand the following:

  • Order Placement: By placing an order, you are making an offer to purchase the selected plants based on the prices and conditions at the time of the order. We reserve the right to refuse or cancel an order for any reason, such as if a product is out of stock, there are errors in pricing, or if payment is not authorized.

  • Order Confirmation: Upon receiving your order, we will send an order confirmation email to the address you provided. This email will confirm receipt of your order, but does not signify that your order has been accepted.

  • Acceptance of Order: Your order is only accepted when we send you a shipping confirmation email, which signifies that your plants have been dispatched. At this point, a legally binding contract has been formed.

  • Order Modification and Cancellation: Due to the quick processing and shipping of our products, once an order has been placed, it may not be possible to modify or cancel it. If you need to request a modification or cancellation, please contact us immediately; while we will do our best to accommodate your request, we cannot guarantee it will be successful.

  • Account Information: You are responsible for ensuring that all contact and billing information provided is accurate, complete, and up-to-date. Inaccurate information may lead to delays or order processing problems.

Pricing, Taxes, and Payment

  • Pricing: The prices for our products are listed on our website and are subject to change without any prior notice. We aim to offer competitive prices, but please check the pricing at the time of your purchase.

  • Taxes: All applicable sales taxes will be calculated and added to your order at the checkout, as mandated by relevant legal requirements.

  • Payment Methods: We accept a variety of payment methods including major credit cards, debit cards, and secure payment gateway options. Please refer to our website for a full list of accepted payment methods.

  • Payment Security: We prioritize the security of your payment data. All transactions are conducted using secure and encrypted payment gateways to protect your sensitive financial information.

  • International Payments: If you are making a purchase from outside of the United States, you are responsible for any applicable customs, duties, and taxes. Currency conversion rates will be determined by your chosen financial institution.

Shipping and Delivery

  • Shipping Costs: Shipping costs are calculated based on the weight of your order, your shipping address, and chosen delivery methods. The precise shipping costs will be shown to you at checkout before you place the order.

  • Delivery Timeframes: We aim to ship our orders as quickly as possible. However, delivery timeframes are estimates and may be affected by external factors, such as weather conditions or delays by our shipping partners.

  • Shipping Partners: We collaborate with trusted third-party shipping partners to deliver your orders. Once your order is dispatched and handed over to the shipping partner, we are no longer directly responsible for its delivery, but we will do our best to provide support if needed.

  • Delivery Issues: In the event of a delivery issue (e.g., delay, loss, damage during transit), please contact us immediately. We will work with our shipping partner to resolve it.

  • Shipping Address Accuracy: It is your responsibility to provide a correct and complete shipping address. We are not responsible for delivery failures due to inaccuracies in the address provided by you. If a package is undeliverable and needs to be reshipped, you will be responsible for any reshipping costs.

  • Plant Health and Shipping: Please be aware of extreme weather conditions at your location when ordering plants. We are not responsible for the health of plants that are shipped to locations with severe weather conditions.

Intellectual Property Rights

All content featured on futurehato.com, including images, logos, text, graphics, and designs, is the sole property of Futurehato and is protected by intellectual property laws. You are prohibited from using, copying, reproducing, distributing, modifying, or displaying any of our content without obtaining prior explicit written consent.

Warranty

We ensure that our plants are healthy and accurately represented upon dispatch. Due to the nature of living plants, we cannot provide extended warranties for plants once they are received in good condition.

Limitation of Liability

To the maximum extent permitted by the applicable laws, Futurehato will not be held liable for any damages, including indirect, consequential, incidental, or special damages, that result from the use of our products or our website.

Governing Law

This Sales Policy and any associated disputes will be governed by the laws of the State of California, without respect to its conflict of laws principles.

Changes to This Sales Policy

We may modify or update this Sales Policy periodically to align with our changing business practices. We will post any revisions on this page, and the revised policy will take effect from the date indicated. We advise you to review this policy periodically.

Contact Information

If you have any questions or concerns about this Sales Policy, please contact us: